Kapruka Global Shop

302 Galle Road, Colombo 4 



Posted by · Last updated on 9 September 2013


Kapruka global shop connects Sri Lankans to giant US merchants like Amazon, eBay, Wal-Mart, Best Buy, and others. They take a 5% commission for having it shipped down to Sri Lanka and mailed to your door - of course you still have to pay for the shipping and clearance from customs. What Kapruka offers is an easy and convenient way to shop online.

Honestly, its the strangest thing ever - a physical shop in Sri Lanka that enables anyone here to buy anything from US? At first it seems counter-intuitive - why would you pay someone else to get something from Amazon or eBay? But when you think about it, this makes sense.

The biggest problems we face with buying stuff from US is shipping and paying the customs duties - these guys take care of all of that. Their shipping charges are also quite cheap – starting at a few dollars per pound, or $15 fixed sea freight, regardless of size and weight.

Kapruka enables you to get almost anything available in the US market (as long as it's legal to ship to Sri Lanka), including items that US retailers don’t offer international shipping on. They also include the US warranty, and offer to return to the seller in the event of a problem.

Real time access to US markets means that Sri Lanka is finally catching up with the online shopping trend - this is great news for anyone who's been praying for some technological progress. And a 5% commission sounds quite reasonable.

The only thing you should be aware of is that while Kapruka tends to have your things shipped quickly, Sri Lanka Customs will still take their own time to process shipments and this can cause delays. Having said that, this is still a cheaper and quicker alternative from getting it down yourself, plus they provide a guarantee.

A small heads up - make sure your products are compatible with local standards before buying (US TV's are usually NTSC, and domestic electrical devices in particular, tend to run on 110v) and check their Facebook Page for special deals.


Tips

If you have no time to visit their store, you can use their Online Price Checker for a quote.



Comments

Average User Rating: 2.6

  • nfn

    Dear Guys,
    Please dont buy from these guys. I ordered 2 items and now its about 8 weeks, but still
    I havent got my things. Worst part of it is… these guys are lying to you with no shame. They
    just promise you that you will get your stuff today or tomorrow but all cold lies… and I have being
    listening to these lies for about a month from these guys. Where are the customers rights…? I'm in the verge of thinking whether there is a place to make complaints. Wow… the worst experience ever from a online buying forum. The best advice from my first hand experience… STAY AWAY!!!

    25 September 2013
  • Dana

    I think they do a superb job! thumbs up guys keep up the good work…

    25 September 2013
  • KaprukaScamVictim

    Warning to everyone: Kapruka Global Shop doesn't deliver items quickly as advertised. Normally they take 1-3 months. Never believe words of customer-care agents. They will tell that "your item is currently at customs clearing and get within next week", when its still at US.

    Google "kapruka global shop scam" you will find some victims of them.

    4 October 2013
  • sadcustomer

    check this b4 you decide you buy from these buggers. - http://www.elakiri.com/forum/showthread.php?t=1574384

    4 October 2013
  • dad

    good

    6 October 2013
  • Nuwan

    I ordered a few products…. One item got delayed a few days-Staff said there was a minor shipping issue and were apologetic.I think it was OK as the price I payed was very low compared to Sri Lanka price.

    7 October 2013
  • Kanishka

    I ordered a book from amazon.com via kapruka. I got book with 6-7 weeks, but the problem is worst customer care support. They don't respond for calls. We have to waste 20-30 mins to get an answer. Makesure you use social media account such as facebook or twitter to get a reply from kapruka. They should care customers, if they want to expand this service.

    10 October 2013
  • Aruna

    Dont buy from them. they simply take your money, delay your item, and after 2-3 months will say, item was lost in shipment and refund you. but for that 2-3 months they have invested your money and earn the interest. clever bastards.

    and for that 2-3 months they will lie to you saying, item arrived but stuck in custom or item arrived but had to return it due to some document issue, etc. after while they will simply stop answering phone calls.
    Same thing happen to lot of people. there is a large discussion thread is going on about this scam, in elakiri.com

    below is the link.
    http://www.elakiri.com/forum/showthread.php?t=1574384

    13 October 2013
  • Tharindu

    I ordered a pair of binoculars from ebay, their charge was only 5%. the seller was out of stock for the unit I wanted so they upgraded my order to a more expensive model for free. Due to this the order took a few days extra to arrive but I dont mind as the Same binoculars cost 3 times more in Sri lanka

    14 October 2013
  • Emmanuel

    @Tharidu did you get the binoculars ? If so How long did it take?

    15 October 2013
  • akalanka

    very bad customer service don't ever buy from kapruka global shop i had a bad experience with them.

    17 October 2013
  • evon

    from CEO to customer care people they all lie to you about shipments arriving this week you well get ur iteam this week bla bla bla for months.guys be aware of this bunch of scammers

    17 October 2013
  • Hyro

    Same story here

    Ordered 2 items. One has been over 2 months & they dont even know where it is !!! asked for a refund. The 2nd item is going on a month & not recived yet. The saddest part is they lie through their teeth saying the item is with customs & they werent able to clear it. They told me this lie for about 2 weeks then they say they dont know what happened to the item.

    A Bunch of armatures, time wasters & damn liears. DO NOT BUY FROM THEM !!

    29 October 2013
  • Tharindu

    Yes I got my Binoculars. I ordered quite a few products. One or two got delayed but I don't mind. End of the day they got my stuff to me at bargain prices compared to the local prices.

    31 October 2013
  • SG

    I made three orders with them. first was delayed BUT other two was on time.

    2 November 2013
  • sanji

    I ordered 4 books and they came super fast from them. The next order( iPhone cover) took two weeks to arrive.not bad and prices are low so i didn't mind waiting.

    2 November 2013
  • Desilva

    Don't buy anything from kapruka.i never Oder agin.

    3 November 2013
  • Aruna

    So, as you can see. they will deliver low cost items within the agreed time. when the item is expensive,they will begin to delay it, until customer ask for refund.
    seems to me is, for low cost items it is not profitable for them to delay the item and invest that small amount of money. but if item is expensive kapruka can earn interest for the money by investing it in some bank or somewhere else for 2-3 months. so they will keep delaying your item.

    3 November 2013
  • SunilT

    I suggest people not to buy off Kapruka, A few of my friends have ordered multiple times and even waited 2 1/2 months but never recieved the product, I infact ordered 2-3 items and was compelled to get a refund because they weren't delivering it as promised, it started me to think what's going on here, in fact what's going on being in the Banking sector is, that they are earning interest out of interest while keeping and delaying your item, they are earning money off by just investing it in interest bearing accounts.

    This obviously is casual for them, and upon saying that you waited more than 1 1/2 months or so, they have no objective refunding, but the pace of refunding is so simple, just made me think that they are running a full breed scam, having an open website and having millions of money coming in non delivered, and the only way they can earn just by taking our money!

    You will be regulated to the Central Bank in the near future, Mark My Words!

    5 November 2013
  • Suren

    Ordered an invicta watch and it arrived in 2 weeks. Staff were friendly and helpful. I had trouble locating them, they are located next to the 7 stories fashion outlet on Galle road.

    8 November 2013
  • Jaz

    I ordered a few books and a phone case from amazon through them. The Books came in two weeks, phone case took a week extra. Kapruka shipped the books first, then the case when it arrived.

    10 November 2013
  • Saks

    Got a nexus 4 from the. It was a great deal but I should have waited for nexus 5 . In a way I dont mind as the nexus 4 is fine. I paid online and they delivered.

    11 November 2013
  • Dylan

    Worst customers service and false advertising at its best. Took 2 months after ordering an item and finally to say that, item was lost during shipment. What kind of garbage is that? It's better to order from local websites paying a little extra than waiting for weeks, months to get an item from these fools.

    To name a few, for food I would definitely go with quickee.lk since so far I haven't had any delays or issues (just hope they add more menus). For any person care items - shavers, dryers,etc., electronics - tv's, refrigerators, etc., & watches, I would recommend www.wasi.lk as they have next day delivery island-wide and do provide the agent warranty as well. For mobile phones would recommend laabai.lk as their pricing is pretty low and provide guarantees.

    I would avoid mydeal.lk as they sell garbage quality items sourced from pettah, and anything.lk is a mess, as they don't ship items on time, and falsely advertise as 'in-stock' to tell later after ordering that we'll have to wait for 2 weeks to get the item.

    12 November 2013
  • virajt

    I just got my iPhone 5S thanks to Kapruka, its beautiful and its Gold. I have no words to say. Actually I have waited about a month but finally its with me. Its less than 2 months from the day Apple has released it.

    I contacted several merchants before came to Kapruka but with the price I got surprised. It was less than 15-20K. I had no other thought. I ordered it in October. I used Kapruka service may be 1 or 2 times before but never used the Global service before. But from now on I don't think that I have to go to any freight forwarders in USA to get stuff.

    I had some issues with the delay and spoke to Kapruka several times but if you have order anything from outside Sri Lanka you know how things get messed up and how long will it take. Same with Kapruka. They also need to go-though all the troubles. But at least we can trust because its a Sri Lankan company.

    There was long delay but since I have ordered stuff from USA before I know how things get messed up and as an iOS developer I know how things are happening in Apple side. If you have noticed you still can't order iPhone 5S Unlocked version online but 5C. Also recently Apple change its shipping policy and now they don't even ship to any freight forwarders in USA. Sad but we have Kapruka. :)

    15 November 2013
  • mcpguy

    Yes, I felt worried and was waiting for my orders for two months. But when I contact their office, they solved it immediately. It seems they faced some issues on the delivery in US due to the warehouse change.

    29 November 2013
  • Kasunsv

    DONT EVER THINK OF BUYING THROUGH THERE GLOBAL SHOP………………………………… Most Inefficient…Irresponsible Service…
    I placed an order on Black friday 29th for microsoft Surface Tablet with FULL online payment…the deal was active for two whole days…thereafter same deal was on Bestbuy and Ebay……even though repeated emails, calls , reminders….mere first attempt for placing the order was 2 and 1/2 days afterward on 2nd dec (today)12 noon… ……………………………………………….This is the ultimate reply I got after 3 days - today evening………………………………………………………. The following item(s) in your Kapruka order (VEXT733927F1) had been out of stock for 2 weeks. We are issuing you a refund for these items and their shipping charges. You will see this refund back in your PAYPAL account within the next 48 hours under the name Kapruka.com.

    Refunded Items
    ------------------

    full refund US$ 254.86

    Refund Amount: US$ 254.86

    The remainder of your order has been shipped out to you on *
    We are dedicated to provide you with excellent customer service. If you have any questions or concerns please contact one of our office locations. ……………………………………………………………………….funny thing is its been out of stock for '2 WEEKS'…!!!! and "DEDICATED TO PROVIDE EXCELLENT CUSTOMER SERVICE" ultimately I lost the deal…my time and money due to currency conversion…!!!!

    3 December 2013
  • DK

    I ordered a kindle which got delayed by over a month and the excuse from their head of Marketing was that DHL had mistakenly shipped it to Germany and that problem was out of their control! they sent me the tracking number as evidence. which just gave details of a parcel that had gone to Germany! A bit of browsing at this stage showed me many customers with the same complaints where Kapruka has blamed DHL with tracking numbers for the long delays in their orders.
    At this point I cancelled my order and got a refund because of the lack of professionalism and the accountability of Kapruka meant suggest that they may not accept any responsibility for any damage caused to the goods under their watch.
    Bottom line: don't order valuables through them/ don't order anything for which you are not prepared to wait for a long time.

    4 December 2013
  • SCAM

    Ordered a gaming mouse on 15th November and their tracking page displays that the Item has arrived at their Global Shit Shop, that was 3rd December. Called them on Friday they said they're on the way right now and somehow they never came. Called yesterday (Saturday) and same thing again… I even called at around 10 PM… Yes PM, they still said "We're on our way right now, sir"… WHAT? At 10PM ? From Friday till saturday what do they use to deliver? A cart with just one disabled old Harakek? o.O and I'm still waiting… Today they said they're at Nugegoda in the morning… I wonder where they are now… Passing Nugegoda Junction?

    8 December 2013
  • dreezone

    Really disappointed with the service and ethical behavior of Kapruka, The customer care is trained to lie to the people. I ordered a Nexus 5 on 2nd November 2013 and its been almost 8 weeks and phone is still not here. According to them AirFreight takes 3 weeks from US to Colombo. Thats freaking insane. When you call in the beginning of the week they say its in the customs and the item will be there by Friday. When called on Friday they tell the item is on the way. The customer care people tell whatever lies that comes to their mind. Its understandable if the item gets delays for some valid reason. They shout tell the damn truth. They do not have any accountability on what they say. I am so disappointed that I used Kapruka to buy something. I will never use their service again and will never recommend anyone to use it either.

    20 December 2013
  • enrasi

    This post is funny. Don't go with Kapruka ever.

    7 January 2014
  • cBandara

    You will never get your items ordered from Kapruka Global shop, refrain from wasting your time and money, the few less individuals who had received there stuff and boast about it, is apparently kapruka's or Dulith Kapruka's CEO's friends, Learn the truth.

    10 January 2014
  • Ravi

    I ordered a item one month a go to be air freighted but still its not been shipped. Very disappointed about their service. DO NOT ORDER FROM THEM. RATHER DIRECTLY ORDER AND YOU WILL GET A BETTER TAX RATE TOO. SINCE ANYWAY UR PAYING TAXES.

    16 January 2014
  • NIBMRatchet

    Items I ordered came on time and in good condition. Biggest plus point is the fact that I don’t have to waste my time at Customs; filling out form after form and answering to stupid question. I’ve read bad comments about KGS and was worried. However, KGS delivered perfectly for me. They may have listened to our comments after all. Staff was fine but could do with some friendly smiles though. But the person who helped me to order was very friendly.

    19 January 2014
  • Harsha

    Where are my items. It s over a month now. Customer service people doesnt respond to queries. POOR SERVICE

    30 January 2014
  • Christine

    i wil not shop with Kapruka global again. My item has, according to their website been in Sri Lanka since Feb 3, 2014. Not update since then despite 2 calls and 2 emails to customer care. Very disappointing. I air shipped so as to get the item in 3 weeks and now it is in Sri Lanka for 3 weeks.

    20 February 2014
  • Dilum

    What they are doing is, they dont order from the eBay seller as long as you pay money for them. They added 2 records and send 2 SMSs to customer that they have ordered an item. But it is a totally a lie. After that they dont send you anything. May be they invest that money somewhere. Their tracking system is to track their lies among their staff members. If you can call them each day you can get different answers every day. Someone says it is not received from the seller, someone says it is in their US shop, someone says it is shipped to SL, someone says it is with the custom to clear. So after customer ask for the item, they always postpone it providing various reason. If the customer is a urgent one, they are kind enough to refund the money or otherwise it would be a court case. If it takes more than two month, and customer badly need it, they order it from eBay. So the price of the item might have reduced and they can get advantage of it also. After two or three months they can deliver the item and somehow make the customer happy. But some small number of selected customers they deliver on time to show that they are good. Still they dont steal your money, but they waste your time. They dont care whether time is important to some customers like money.

    27 February 2014
  • Ravi

    Kapruka should be prosecuted. I ordered a item worth over 100 dollars. and they said that it will be shipped for 2 months. And when I asked for a refund they said they will refund but they didnt. When I repeatedly called them they said that the refund should come through but refuse to give me a transaction ID for the refund. I am pretty sure that they did not refund the money and just telling lies when I call…

    6 March 2014
  • JAMMY

    Yes. I'm also one of the affected customer from this cheating people. It is more than 5 months I made an order at them. Every time there is a reason for the delay when I visit their place in Bambalapitiya. Finally they agreed for a refund on last month. Nothing happened until now.

    PLEASE DON'T BE A FOOL LIKE US!

    17 March 2014
  • Kushan_

    DO NOT BUY FROM THEM

    I ordered a PC casing in September via sea shipping. I was told somewhere in November that my order has been misplaced, and finally after a lot of yelling go my item in January.

    Would not recommend.

    3 April 2014
  • Victim

    don't get cheated with their f***** deals. totally scam. i also a victim

    5 April 2014
  • qwerty

    i used to work in kapruka. there's no such thing as investing your money or getting things delayed on purpose. but being truthful items getting delayed are actually out of their control. they have an office in US. they make the order on behalf of you. So usually it takes some time for the item to get delivered from EBAY TO KAPRUKA US OFFICE. and then the kapruka US office puts the item for shipment through DHL or UPS. it's true that things are getting alot delayed but guys something is better than nothing and it's not an easy task. there are things that EBAY does not ship to SL. and they give you a money back guarantee that you will get the item. Even though they mention a time frame they can not really get everything in that time frame due SOOO many reasons. i have no right to speak on behalf of them since i have resigned from them. but just wanted to let you all know that theres no scam or whatsoever. and specially the senior managers are working their ass off to get the global shop items delivered within the time frame they promised.
    and just to mention there are some SO Sri lankan A-holes who make fraud orders with robbed credit cards etc, so they have to take that risk also. because when the owner disputes the transaction they might have ordered item already so they will have to pay ebay etc so it was partially sri lankans fault that they tried to abuse a this much valuable service.

    and about the tracking, the shipment is tracked through the DHL tracking and SL customs never works on time unless they are bribed.
    the things getting late is true except for that theres nothing wrong in their service. guys just be patient. and dont order things if u need them withing days cz you have to remember that its not a quick process to get these items to here all the way from US WHILE guaranteeing the item quality and all.

    5 April 2014
  • shehan

    i ordered nexus 5 on 6th of April,still didn't get the item.
    i'm really worry now,what to do :(
    i don't buy anything again from kapruka
    i thought these guys doing great job, actually they said the item will be delivered with in 3 weeks.
    but they are lie to me
    i'm very disappointing

    11 May 2014
  • AhamedIshak

    Oh god… This thread is very helpful. I just saved my money. I try to buy a complete high-end gaming pc from amazon through kapruka… Now I'm not going to buy it…. Thank you for everyone…

    9 June 2014
  • ThulanaFdo

    WORST SERVICE EVER!

    Order a Seiko watch on 27th of May and they have mentioned in their so called item page that it has been delivered to SL on 10th June and it's with the customs. And im calling them from last friday and they are clueless about the item. I called 4 service agents and 4 of them are telling 4 different stories. I'm gonna go there are blast them and even Im willing to go to police since this is a total scam. F*ck off Kapruka!!! I hope soon you will be get ban

    20 June 2014
  • Chandanie

    Ordered some stuff from Kapruka, got it within 4 weeks. Good services with regular smss informing of the status of the order. Good customer care. Will definitely use this again.

    25 June 2014
  • Thaw

    I placed an order on June 2nd. And then when I got home I started reading all the negative comments here on YAMU and began to panic. I assumed I was going to endure the same fate as the rest.

    But, things were not so bad after all. And here is my honest opinion. Having placed an order on June 2nd, the products came into my hands on the 27th of June. Thats around 25 days. If you take away the weekends, its roughly 20 days. Now, for a person like me who really didn't care about the waiting time, I am fine with this. But Kapruka, you need to improve!

    Here is some serious advice to you guys at Kapruka! You guys need to organise yourselves and improve your efficiency. Its such a pity because the service you provide is such a brilliant idea but your execution is pathetic. If you think you guys are the sole provider of this service and have the upper-hand, don't be fooled, all it takes is a few days for a competitor to walk in and chuck you out of the market.

    As per the tracking data your'll provided, my products were stuck in Sri Lanka customs for more than 10 days, and as far as I'm concerned thats extremely shameful. We live in a world where everything needs to happen at pace and if you cant work out a way to get my products cleared within 1-2 working days, I would definitely consider your'l as useless! 

    When I visited your outlet to collect my goods, all I could see was a major mess happening! A mess with products piled up here and there and your staff playing "find the product!" Get yourself organized Kapruka and you will have much more business! 

     

    28 June 2014
  • meshechyawan

    I am extremely happy about there service….I ordered a nexus 7 refurbished tablet in July 2014 but due to some issue with the supplier it was delayed and took like 3 weeks for the delivery but due to some urgent matter they agreed to refund me since I needed it in 3 weeks……but they brought it in 2 weeks from another supplier and instead of the refurbished item I got a sealed pack for the same price(21k) ……it was an excellent deal for me……

    3 July 2014
  • Mindika

    Do not buy things from the Kapruka GS. I ordered some items and they take 02 months but they missed some also. . DO NOT GO TO KAPRUKA !!!! Please find some customer reviews before you go to Kapruka !!!!

    18 July 2014
  • Foodie

    After reading your latest flop (blog article) on the cupcake taste off. I checked out some of your other posts … and wasn't surprised when I found this one where you've highly rated the"KAPRUKA GLOBAL SCAM" as 4 stars!! YAMU If you rate people you should really know what your talking. KAPRUKA GLOBAL SHOP IS A SCAM… and you should read the thread about what a scam it is on elakiri.com as pointed out by others above…

    8 August 2014

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Foursquare Tips

  • Sithira: Got down 10,000 mAh power bank from kapruka nice and easy service
  • Rajithe: Did my first purchase through Kapruka. No hassle, efficient service and friendly staff :)
  • Ravini: Kapruka sucks big time. Took them 2+ months to deliver my B'day gift. You guys will soon go bankrupt if this is how you do business :|
  • Dineshsanth: Good customer care.If you order anything you will get notified about progressions.
  • Dedunu: Takes long time ! I spent one month for a kinfle
  • Chamod: You can't order RC transmitters through them
  • Naveed: I ordered a few things from their store. There was a tiny delay for one product due to the seller shipping late (I was told from US to lanka). Staf were friendly and helpful and products were perfect.



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