Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy have become the first hotel group in Sri Lanka to introduce an AI-powered multi-channel conversational agent, setting a new benchmark in hospitality innovation.
Developed in partnership with Emojot, the advanced solution is being rolled out simultaneously across the three properties. Unlike traditional chatbots with pre-scripted responses, this next-generation AI agent is powered by Emojot’s state-of-the-art agentic AI framework. It securely connects with hotel data and APIs, enabling real-time services such as checking room availability, managing bookings, and providing updated dining and facility information with accuracy and ease.
What truly sets this AI agent apart is its adaptability and personalization. Integrated with the Emojot Experience Management Cloud, the system continuously learns from guest preferences and feedback, ensuring every interaction is not only instant and precise but also uniquely tailored – delivering service that feels effortless, personal, and trusted.
With its cloud-native architecture, the Emojot-powered solution is built to scale, allowing rapid expansion of services, integration of new data sources, and seamless updates without disruption. This ensures that guests always receive the most current, relevant, and secure information.
The official partnership sign‑off between the trio of hotels — Radisson Blu Resort, Galle; Radisson Hotel Kandy; and Radisson Hotel Colombo — and Emojot took place on 28 August 2025. The signing was attended by Mr. Kristofer Quadros, Cluster General Manager; Ms. Amali Wedamulla, Cluster Director of Marketing Communications and Brand Strategy for the trio; Dr. Shahani Markus, Founder of Emojot; and Mr. Viraj Amarasena, Vice President, Business Development at Emojot. The ceremony marks an important milestone in advancing hospitality through innovative technology.
Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy officially goes live with this AI solution on 1st September 2025, positioning itself as the country’s pioneer in tech hospitality.
“This launch is more than just a technology upgrade – it’s about reshaping Sri Lankan hospitality Sector itself,” said Mr. Kristofer Quadros, Cluster General Manager – Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy. “Unlike conventional chatbots, our AI agent provides dynamic, personalized, and trusted interactions that truly enhance every guest’s stay.”
Through this partnership the trio of hotels reaffirms its commitment to digital-first guest engagement, while Emojot further strengthens its role as a global technology partner driving the future of hospitality.
