Shangri-La Sri Lanka makes its mark at the South Asian Travel Awards by ‘setting new benchmarks’ and ‘obsessing over customer experience’.

Shangri-La, Colombo, wins South Asia’s “Leading Business Hotel” Gold Award.
Refhan Razeen, General Manager at Shangri-La, Hambantota, awarded distinguished title of “Best GM in South Asia”
Shangri-La, Hambantota, wins Silver Award for South Asia’s “Leading Family Resort.”

Continuing its winning streak at prestigious international awards Shangri-La Sri Lanka shone bright at the recently concluded South Asian Travel Awards. Shangri-La, Colombo, was honored with South Asia’s “Leading Business Hotel” Gold Award. While Shangri-La, Hambantota, won the Silver Award for “Leading Family Resort.” In a momentous achievement bringing honour and pride to Sri Lanka, Refhan Razeen, General Manager at Shangri-La, Hambantota, has been awarded the distinguished title of “Best GM in South Asia”. This accolade is a testament to his visionary leadership and dedication to service. A seasoned professional with a profound passion for the industry, Refhan Razeen brings an extensive wealth of experience. Refhan Razeen’s commitment to nurturing an exceptional guest experience and his dedication to his team have been instrumental in achieving this remarkable recognition.

Sharing his thoughts on this achievement General Manager, Shangri-La Colombo, Mr. Herve Duboscq commented. “Winning the Gold Award for “Leading Business Hotel in South Asia” at the SATA Awards is an immense honor. It’s a validation of our journey to be the best loved hospitality group as we set new benchmarks and host our guests to the colourful joys of life in a sustainable manner. We aim to provide a haven for our business travelers for work, rest and play, while fulfilling all their complex, individual needs. Serving our guests with thoughtfulness, humility and selflessness is our ethos. We believe in obsessing over customer experience, competing to win and this award is a reflection of our commitment to nothing less than excellence.”

Elaborating further General Manager, Shangri-La Hambantota, Mr. Refhan Razeen added, winning the Silver Award for “South Asia’s Leading Family Resort” and “Best GM in South Asia” is a testament to our commitment to helping our guests to find their own Shangri-La with us. Our resort is committed to hosting the most luxurious family experiences with a world of pleasure designed for the entire family. Our focus is not only on comfort and amenities but also on sustainable practices. We see these recognitions as a nod to our efforts to make every stay with us memorable, enriching, and eco-conscious. Our aim is to ‘do good’ to the communities that surround us while showcasing respect, sincerity and courtesy to all stakeholders.”

These accolades not only highlight the exceptional standards set by Shangri-La hotels but also emphasize Sri Lanka’s emergence as a premier destination for travelers and a hub for luxury and business hospitality. The awards and recognitions also serve as a testament to Shangri-La’s unwavering commitment to delivering exceptional guest experiences across its properties, further solidifying its position as a leader in the hospitality industry.