Softwave Gallery.

If you want to sit in a comfortable environment and wait an hour to get something printed, Softwave Gallery is the place. If you’re missing the sarcasm, this is not the place to go, ever. Softwave are good printers, but their Gallery is an abomination.

Softwave Gallery has evolved over the years, first spinning off from the more professional Softwave across the street, then adding a clothes shop and a middling selection of magazines. What hasn’t evolved is the customer service.

When we went they had five workstations, all empty. Literally no one was at work, besides an incompetent accounts girl. That girl was presumably a human calculator, she could offer no information or advice beyond ‘they’re busy’. After waiting for ten minutes someone did come out, but rather than serving us he told us to get a number. Which the accounts girl could have told us 10 minutes earlier. After waiting another 15 minutes for no one to come out, we finally left.

Lest you think this is one bad experience, I have gone to Softwave many times, usually on deadline, and they have always been insanely slow. Places get busy, which is fine, but they also lack the basic customer service of greeting someone and putting them in some sorta queue. It ends up being just a frustrated mess where the customers don’t know what’s going on and the staff doesn’t care.

If you need something printed like a magazine or in numbers, Softwave across the street is actually OK on a corporate level. When it comes to personal customer service, however, Softwave Gallery is entirely useless. We recommend the nearby Anim8 instead. It’s not such a gentrified building, but they will actually print your order in 15 minutes and get you out the door, which is really the point.

Share on facebook
Share on twitter
Share on whatsapp

Highlights.

Latest.

KAMU.

Ramada High Tea buffet – 2023

High Teas are quite the “Fash-un” these days, and we are stepping into a trendy

Kamu

Street Burger Hitting It Off With The Festive Menu!

By Shamrina Carim Christmas has gotten merrier with their mouth watering Festive menu this December

Highlights Kamu

Indulge your cravings at Indulge Desserts. Co

By RR Everyone’s favourite spot for a well-deserved chocolate overdose has opened their doors in

Kamu

Trying Scope Kitchen’s new menu – Dec 2022

By Hashini Pathirana Scope Cinemas, ever since their launch as Sri Lanka’s first multi-sensory luxury

Kamu

Cinnamon Lakeside’s delicious High Tea spread- 2022

Cinnamon Lakeside has made an exotic appearance at the main lounge, serving a range of

Kamu

Cooking with the Silvermill Coconut Culinary Range

As a Sri Lankan, can you imagine cooking without coconut? It is a universally accepted

Highlights Kamu

Trending.

Hilton Colombo Goes ‘Coconuts’

Unique Coconut infused dishes at Café Kai Colombo, Sri Lanka – 23 January 2023 - Café

Trending

Emperor’s Wok Celebrates Chinese New Year With Auspicious Cantonese Dishes

Hilton Colombo’s Chinese restaurant will offer a Reunion set menu, in addition to À la

Trending

Uber’s 2022 Cravings report reveals Sri Lanka’s love and hate relationship with onions

Uber looked at how you ordered on UberEats last year and discovered Sri Lanka’s love

Trending

Courtyard By Marriott Debuts In Sri Lanka With The Opening Of Courtyard By Marriott Colombo

Courtyard by Marriott, part of Marriott Bonvoy’s extraordinary portfolio of 30 brands, today announced the

Trending

What you missed at the Fairway Street Food Festival

By Hashini Pathirana Renowned to be known as one of the finest City hotels in

Highlights Trending

Yamu Guide.

7 Places to Hike in 2023

Have you ever thought of arranging a travel bucket list to climb a mountain this

Highlights Yamu Guide

Yamu’s Top Restaurant Picks for 2023

New Year, New Reviews? Say “hell yeah”! We have sorted out a few restaurants that

Highlights Yamu Guide

7 movies to look forward to in 2023

With the passing of another year, brings us a set of new movies to cherish

Highlights Yamu Guide

Gym Round Up 2023

By RR This one's for all of you who’ve had that exact same new year

Highlights Yamu Guide

7 New Year’s Eve Parties in Colombo (2022)

By RR That’s another year down and boy, what a year it’s been.  It’s time

Highlights Yamu Guide

5 Places to buy Christmas Decorations

By Hashini Pathirana In the spirit of Christmas, the most wonderful time of the year,

Yamu Guide