2B De Fonseka Road, Colombo, Sri Lanka
Closed right now
Klassy is a really good pastry shop - reliable for savouries and milk toffees.
Address
2B De Fonseka Road, Colombo, Sri Lanka
Directions
At the intersection of Dickmans Road (Sir Lester James Peiris) and De Fonseka Road.
Contacts
Report InaccuracyClosed right now
Price Range
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Cuisine
Ratings Breakdown
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1/5
dinushka perera
O stars , O rating… given to Klassy Colombo 4 outlet in De Fonseka Road. I am a regular customer to Klassy Colombo Branch, Myself and my Family visit there every Friday for sure and also another within the week too.
I had a bad experience in buying a Ribbon Cake from Klassy on 5th of May 2017, while buying it I was advise the cake was made same day morning by the staff member who served me. While taking the cake I realize the icing was drooping off cake. However I thought may be due to traveling that happened. I stored the cake in cool dry place on Saturday evening when we cut the cake and tasted it it was TOTALLY DISAPPOINTING SITUATION , THE CAKE WAS SPOILED, WITH A BAD BUTTER OR OIL TASTE COMING FROM THE CAKE. ALSO THE ICING WAS GIVING TOTALLY SOUR , BITTER TASTE.
It was evening on Saturday, so I called Klassy Colombo on Sunday however there was no response. I called in on Monday and informed Manager ROSHAN is requested me to meet him on Friday, when I come in to the outlet and he will do something about it.
I went in today 12th May 2017, This ROSHAN Man is a man who really do not care about customers. He said he can remember me calling him and he say i need the spoil cake to taste to see if its true. My bill average when i walk in to Kalssy Colombo is above LKR1000, he say you may be a customer who comes you should keep the spoil cake and bring it to me. who on earth will store a spoil cake. This man ROSHAN is a very bad guy who does not know how to talk to customers HE IS THE MOST RUDE, ARROGANT , BIG-HEADED PERSON WHO IS NOT SUITABLE TO BE A MANAGER . He say he checked with chef and OWNER of Klassy - I can’t imagine if the OWNER IS A SUCH STINGY PERSON. HE SAID OWNER REQUESTED TO SAY THIS HAPPENS EARLIER TOO WITH CUSTOMERS BUT WE CANT HELP IT, WE WILL NOT PROVIDE A COMPENSATION TREAT OR ANY APOLOGY TO ANY CUSTOMERS. ROSHAN THE SO CALLED MANAGER NEVER EVEN SAID SORRY FOR WHAT HAPPEN EVEN, SAID I CANT HELP IT THESE THINGS HAPPEN EVEN THE OWNER SAID TO IGNORE CUSTOMER COMPLAINS. I WILL NEVER RECOMMEND ANY ONE KLASSY COLOMBO AGAIN VERY CHEAP OWNER AND STAFF.