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LUV SL by ODEL

Bank of Ceylon Mawatha, Colombo 1


Sri Lankan souvenirs shop.



This is just a listing. We haven't reviewed it yet.
Sri Lankan souvenirs shop.

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Bank of Ceylon Mawatha, Colombo 1

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User Reviews
R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

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