Roots.

I dislike Roots. Their drinks can be good, sometimes really good, but their service is poor. We went there twice this week, and ended up annoyed both visits.

The First Visit

We’d been walking around Ward Place around 4pm – it was really, really hot – so we made a quick stop at the ODEL Roots for a some refreshment. There were three guys at the counter, chatting and flirting with the cashier girl. Rather than acknowledging our presence or asking what we wanted, they made us feel like we were interrupting them. When we tried to order the cashier gave us a glazed look, like she didn’t understand and struggled to help with our order.

We just didn’t like the staff. They were lazy and disinterested – look at the picture above of the guy leaning on the fridge; this was his default posture. At Roots they sometimes treat you like an inconvenience, and this poor service overshadows their sometimes good product. Ultimately, my strawberry juice was excellent and Indi’s dragon fruit juice was a beautiful bright purple (people actually turned around to see what it was) – but the service sort of ruined it.

The Second Visit

This time we visited the Roots in Nugegoda, hidden behind Cool Planet (another place with terrible customer service, but more on that later). The staff seemed slightly friendlier here, but again when we asked for an explanation regarding our smoothies they seemed confused and found it difficult to explain. We got a strawberry polka dot berry (Rs. 250, with apple juice and banana) and an avocado blush (Rs. 250, avocado, honey, etc.)

I generally go to Roots because I want a cold drink on a hot day, but my avocado smoothie was served completely un-iced. A warm smoothie is just…well, not very nice. When I complained, the solution was apparently to just drop a cube of ice in the drink rather than tossing it back into the blender with more. Indi’s smoothie, however, was ice cold and really good. But what’s the point if only one of them is good? This illustrates the sort of inconsistency you can expect from Roots.

So Here’s My Problem

Despite hating Roots, I often really want to go there. Because it’s hot, and occasionally they give you a really good smoothie. But more often you can end up with a warm drink and crappy service. And they’re everywhere – if you’re thirsty, chances are there’ll be a Roots lurking around somewhere, luring you into its lair of disappointment.

So do you go, or do you not go? I often find my desire for juice more compelling than the dismay of having to endure poor service.

And therein lies the rub.

Share on facebook
Share on twitter
Share on whatsapp

Highlights.

Latest.

KAMU.

Iftar Buffet Round Up 2024

Written by Fathima Rukaiya As Ramadan arrives, a warm feeling of reflection and community fills

Highlights Kamu

Discovering Pasta Paradise: The Pasta Factory, Galle Fort

In the historic Galle Fort, The Pasta Factory brings a taste of Italy to Sri

Highlights Kamu

A Home for Desi Dreams – Bombay Nights by Radisson Colombo

As we stepped into the ‘Dine’ in Radisson Colombo, our senses were immediately tantalized by

Highlights Kamu

Steak Bar: A Grand Sunday Brunch at Kingsbury, Colombo

Written by Shamrina C Welcome to the ultimate brunch experience! Nestled in the heart of

Highlights Kamu Yamu Guide

Dampa Seafood: Where seafood dreams come true!

Are you ready for a culinary journey that captures the essence of the ocean? Look

Highlights Kamu

An unforgettable brunch celebration at Harbour Court, The Kingsbury.

The Ambience From the hotel entrance to our designated seat, a vibrant atmosphere resonated with

Highlights Kamu

Trending.

“85th Annual Mount Lavinia 2-Mile Sea Swim” by SLASU held at the Mount Lavinia Hotel Beach

The "85th Annual Mount Lavinia 2-Mile Sea Swim" organized by Sri Lanka Aquatic Sports Union

Trending

Sheraton Colombo Hotel celebrates International Women’s Day with empowering insights

Sheraton Colombo Hotel, part of Marriott Bonvoy’s portfolio of over 30 extraordinary brands, marked International

Trending

Anantara Kalutara Presents an Elevated Gastronomic Journey to Italy

Kalutara, Sri Lanka - March 14, 2024 - Anantara Kalutara Resort is delighted to announce

Trending

List of Party Venues 2024

By Fathima Rukaiya Finding the perfect place to host a party can be a hassle.

Highlights Trending

LCY Unveils Debut ‘LCY for Her’ Collection, Redefining Women’s Polo Wear with Strength, and Sophistication

Thursday, 14, March, 2024, Colombo: LCY, a brand synonymous with manufacturing high-quality men’s polos of

Trending

Royal Turf Club Nuwara Eliya Sports Tourism Race Day 2024 Colombo

The Royal Turf Club Nuwara Eliya held its first race for the year on 24th

Trending

Yamu Guide.

Steak Bar: A Grand Sunday Brunch at Kingsbury, Colombo

Written by Shamrina C Welcome to the ultimate brunch experience! Nestled in the heart of

Highlights Kamu Yamu Guide

9 Special Valentine’s Day Gift Ideas for Him

By Fathima Rukaiya Are you trying to find the perfect way to show your special

Highlights Yamu Guide

9 Special Valentine’s Day Gift Ideas for Her

Written by Fathima Rukaiya The season of love is upon us once more, and opinions

Highlights Yamu Guide

Romantic Dinner and High Tea date spots for Valentine’s Day  2024

Written by Shamrina C 1. Via Torino Indulge in a fine dining exclusive 3-Course meal

Highlights Yamu Guide

BYOB Bliss: 16 Places to you can Bring Your Own Bottle!

Written by Shamrina C 1. Giovannis Indulge in Italian flavors, grooving music, pet friendly, and

Highlights Yamu Guide

Unveiling Ramada’s Festive Christmas High Tea Extravaganza!

Written by Shamrina C Mark your calendars for the 22nd, 23rd, and 24th of December,

Highlights Yamu Guide