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3/5

Softwave Gallery

184 Havelock Road, Colombo 5


If you want to sit in a comfortable environment and wait an hour to get something printed, Softwave Gallery is the place. If you're missing the sarcasm, this is not the place to go, ever. Softwave are good printers, but their Gallery is an abomination.



If you want to sit in a comfortable environment and wait an hour to get something printed, Softwave Gallery is the place. If you're missing the sarcasm, this is not the place to go, ever. Softwave are good printers, but their Gallery is an abomination.

Softwave Gallery has evolved over the years, first spinning off from the more professional Softwave across the street, then adding a clothes shop and a middling selection of magazines. What hasn't evolved is the customer service.

When we went they had five workstations, all empty. Literally no one was at work, besides an incompetent accounts girl. That girl was presumably a human calculator, she could offer no information or advice beyond 'they're busy'. After waiting for ten minutes someone did come out, but rather than serving us he told us to get a number. Which the accounts girl could have told us 10 minutes earlier. After waiting another 15 minutes for no one to come out, we finally left.

Lest you think this is one bad experience, I have gone to Softwave many times, usually on deadline, and they have always been insanely slow. Places get busy, which is fine, but they also lack the basic customer service of greeting someone and putting them in some sorta queue. It ends up being just a frustrated mess where the customers don't know what's going on and the staff doesn't care.

If you need something printed like a magazine or in numbers, Softwave across the street is actually OK on a corporate level. When it comes to personal customer service, however, Softwave Gallery is entirely useless. We recommend the nearby Anim8 instead. It's not such a gentrified building, but they will actually print your order in 15 minutes and get you out the door, which is really the point.

TIP

Don't go here for printing. Go to Anim8 instead.

Address

184 Havelock Road, Colombo 5

Contacts

E-Mail Website

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Open 8:30 AM to 7:30 PM, Sundays 10 AM to 6 PM

Ratings Breakdown

Overall Rating
3
Quality Rating
3
Service Rating
2
Ambience Rating
3
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User Reviews
Avatar for T
1

1/5

0

T

Over four and a half years later and YAMU's review is still quite accurate. The worst customer service I've ever experienced. Had to wait for so long just to get someone to take our order, even though there was only one customer apart from us and about five members of their staff. Gave us coloured copies when we asked for black and white and when we pointed this out, the old guy giving us the pictures was so rude blamed us for it.

Avatar for T
1

1/5

0

T

Over four and a half years later and YAMU's review is still quite accurate. The worst customer service I've ever experienced. Had to wait for so long just to get someone to take our order, even though there was only one customer apart from us and about five members of their staff. Gave us coloured copies when we asked for black and white and when we pointed this out, the old guy giving us the pictures was so rude blamed us for it.

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