3/5

Steam Boat (Nawala)

14, Narahenpita Road, Nawala


Some of the food at Steamboat is good, but the delivery service and website are a bit of a shambles.



Fancying something a bit different for dinner one night this week, we decided to order the Sushi Bento Box from Steam Boat in Nawala. We went to their website and found the list of Bento boxes OK, but, when I tried to look at the rest of their menu and order something else, all it would show me was salads. Although you can see all the menu categories on a drop-down menu, it won’t actually let you view anything, which is a total pain in the ass. In the end I called them and ordered a Chicken fried rice (which I had to check they had over the phone) and the Bento Box. They said ‘no problem, sir’ and that they’d call me back with the total cost of my bill. They never called. Eventually I called them again and asked them the cost (1,400Rs – about 950Rs for the Bento, 450Rs for the fried rice, plus another 120Rs for delivery) and was told my food was on the way.

The guy turned up on his bike with our food and pulled out a bill for 970Rs and a Bento Box, they’d only gone and forgotten the fried rice! When we called them and told them our food wasn't there, the guy actually began laughing with his mate on the end of the phone. This didn’t go down too well. Eventually we got them to send our rice though we were told it would take over 20 minutes. It turned up fairly fast, but this time an old trishaw driver delivered it and not the guy on the bike. He was nice enough but didn't have any change at all, so we had to scrape the money for the fried rice together from notes we had lying around the flat.

The food itself was a big hit and a fairly large miss. The Bento Box was the good part. It came with a few different types of nigiri, maki, and sashimi, some fruit, steamed rice, pickles, ginger, and wasabi. It all seemed fresh and was pretty tasty. The fried rice was really average though, in fact less than, and had next to no flavor. It wasn't as good as fried rice I've had from other similar places (Moon River in Thimbirigasyaya for example) and was more expensive.

Though maybe ours was just bad luck, as these sort of things do happen with delivery services everywhere, I don’t think I’ll bother with Steam Boat again unless I’m craving for Sushi and can’t muster the motivation to leave the house (it’s unlikely, but this scenario could happen one day). If you do decide to give it a try though I hope your experience is smoother than ours was.

TIP

If you do order delivery from Steamboat make sure the guy who takes your order reads it back to you if you want to get everything you asked for.

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Address

14, Narahenpita Road, Nawala

Contacts

Website

Report Inaccuracy

Open 11am to 3pm and 6pm to 11pm daily.

Dish Types

Cuttlefish

Ratings Breakdown

Overall Rating
3
Quality Rating
3
Service Rating
3
Ambience Rating
3
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User Reviews
G
3

1/5

0

Gayanshavi

Really worst place dont go horrible service

T
1

1/5

0

TaniaP

Terrible experience with ordering over the phone. Just a few minutes back I called and placed a order which consisted of several items from their thai menu. few minutes after placing the order, I called back to change the tofu dish to a prawn dish. Although they admitted the kitchen has not started on the order yet, they simply refused to take any ammendments to the order saying the "order is closed". it was clear that the guy who answered the phone couldnt be bothered checking with the kitchen if they could accomodate the request. probably the last time I will order from this establishment.

G
1

4/5

0

gayanshavi2

There is so cool service in steam boat bar (black out) employees who in there really frindly and gentle. You can order any food from there japanese and chineese both menus are there. Prices also comparatively bit low. If you are going there there s nyc guy ( Harold ) contact him. He provide great service to you. :)

G
3

1/5

0

Gayanshavi

Really worst place dont go horrible service

T
1

1/5

0

TaniaP

Terrible experience with ordering over the phone. Just a few minutes back I called and placed a order which consisted of several items from their thai menu. few minutes after placing the order, I called back to change the tofu dish to a prawn dish. Although they admitted the kitchen has not started on the order yet, they simply refused to take any ammendments to the order saying the "order is closed". it was clear that the guy who answered the phone couldnt be bothered checking with the kitchen if they could accomodate the request. probably the last time I will order from this establishment.

G
1

4/5

0

gayanshavi2

There is so cool service in steam boat bar (black out) employees who in there really frindly and gentle. You can order any food from there japanese and chineese both menus are there. Prices also comparatively bit low. If you are going there there s nyc guy ( Harold ) contact him. He provide great service to you. :)

S
1

1/5

0

shar

terrible service…called in for a takeway and the gentleman who answered (channa) was so rude and basically told me off as I asked about the thai menu which could not be accessed online.I was very rudely informed that either look it up online or order chinese!finally managed to place the order and said we would be there in 20 mins to pick up as he said that was the time frame.we were kept waiting over 1 hour.when we finally headed home and had the so called thai meal it was very mediocre and cold. they should be trained in customer service

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