4/5

The Sandwich Factory

10, Palm Grove, Colombo 3


Sandwich Factory does a filling take on western diner favorites.



Previously located at Wijerama Mawatha, The Sandwich Factory has now moved house to Palm Grove Avenue. They opened up nearly a month ago, if I remember correctly, but they're yet to set themselves up properly. Despite the name, however, TSF doesn't deal purely with sandwiches. They also offer a range of burgers, wraps, fries and drinks.

Food and Service

In its earlier location, TSF was popular for its diner-like appearance despite the overpriced sandwiches. While the diner-like appearance is yet to manifest itself in the new outpost—there are a few seats, but they're mostly white—the prices have remained largely unchanged. The staff seem new, but they're very friendly and eager to help out. After taking our order of one serving of chilli cheese fries (Rs. 390), a Philly cheese steak (Rs. 670), a roc shake (Rs. 360), and a Western BBQ burger (Rs. 710), we settled in to wait for our food. The food took just over 20 minutes to arrive. That was quite a wait for diner food, and when it did arrive, we weren't blown away. But wait, let's take this one by one.

This is the Roc shake. We're not entirely sure what this drink is made of, except that the main component seems to be chocolate ice cream. It had a few chunks of chocolate, and that tasted good. But the drink was mostly bland, having neither the chocolatey richness nor the sweetness of ice cream. 

Next came the chilli cheese fries — a generous portion of well-salted fries, sprinkled with an equally generous portion of chopped tomatoes, minced meat (you can pick either chicken or beef), and a slice or two of melty cheese.

We liked this because of all the flavour in it, although at times (and this is just me nitpicking), the fries got a bit soggy from the tomato juice. It was still quite nice overall though, and we really liked how the minced meat added spice to the whole thing.

Given how well the fries were prepared, the Philly cheese steak was a bit of a downer because of how super bland it was. This was definitely lacking salt and oomph. The bread was soft and tasted fresh, but the sub was essentially tasteless and could have used a whole lot more seasoning. On the bright side, the meat was soft, well-cooked, and abundant (but would have tasted loads better with a dash of salt).

For nearly 700 bucks, one would expect a larger submarine, or one that is at least well-flavoured. This one was just meh and fell short of expectations.  

The Western BBQ beef burger was larger and looked way better than the sub. It was quite substantial and presented nicely. In terms of flavour, it wasn't outstanding but definitely fared better than the Philly.

The patty and the bun itself were soft and flavoursome. The onion rings, not so much. The burger was filled with a ton of pickles, and I loved that because it spiced up the whole thing and added a very welcome tang. It also came with a side of the same crisp and well-salted fries, minus the toppings. This was quite a good dish, but I'm still not sure if it was worth 700-plus bucks. 

Ambience

Despite being up and running for some time, TSF still hasn't found its footing. They still seem to be in the middle of decorating and setting up. They've got a nice place—it's spacious and in a pretty good location—but it feels incomplete and in transition. The manager spoke to us and apologized for the state of the place though, and promised that they'd have the interior sorted within the next two or three weeks. I'd suggest you drop in then.

Conclusion

TSF is a bit pricey. It's not exactly unaffordable, but it's definitely not value for money. Their staff are nice and friendly though, and they seem to have done away with the whole self-service thing, coming up to the table to take your order instead. On top of the already steep prices, they also have service charges and taxes, so you kind of need to watch your wallet.


TIP

Make sure to play one of your favourite 80s classics or any other old song on their digital-jukebox shaped machine for that added diner experience.

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Address

10, Palm Grove, Colombo 3

Directions

It's the road adjacent to the WSO2 building on Duplication Road.

Contacts

Facebook

Report Inaccuracy

Open until 10:00 PM

Price Range

Between Rs. 500 - Rs. 1000

Dish Types

Burgers Sandwiches

Cuisine

American

Ratings Breakdown

Overall Rating
3
Quality Rating
3
Service Rating
3
Ambience Rating
4
Similar Places

User Reviews
N
2

3/5

0

northstrider

The food is good, but the prices are a tad high for the what you get. The kids area inside could really use a deep clean. However, spacious very clean toilets and special props for the nappy changing table.

T
4

5/5

0

Tyjo

Loved everything we had. We ordered Tuna Sub and a hotdog with peppermint oreo shake and oreo shake. It was one of our yummy-est meals. The bread was really soft and fresh.

Avatar for shx.lu
2

1/5

0

shx.lu

The most disappointed meal that we ever had.

N
2

3/5

0

northstrider

The food is good, but the prices are a tad high for the what you get. The kids area inside could really use a deep clean. However, spacious very clean toilets and special props for the nappy changing table.

T
4

5/5

0

Tyjo

Loved everything we had. We ordered Tuna Sub and a hotdog with peppermint oreo shake and oreo shake. It was one of our yummy-est meals. The bread was really soft and fresh.

Avatar for shx.lu
2

1/5

0

shx.lu

The most disappointed meal that we ever had.

T
4

5/5

0

The trippin' Forks

The Hunger Buster was alot worth for Rs. 690✨ Was a filling meal with 6 chicken wings with BBQ sauce, 4 crispy chicken tenders, 2 taquitos along with Tomato sauce and Taquito sauce. • The Mexicana Beef burger was alot tasty too with a great beef patty and fries. 🍖 • Not forgetting the coolers 🍹 We had the Milo shake with Chocolate icecreàm and the Rock shake with Strawberry Icecreàm 🍫Loved every bit ♥️🍓. Both were Rs. 410 each. •Great interior designed with many oldies and also a great place to hang out 🔥

S
1

3/5

0

sidney

spot on with the ambience. Food is not worth the money

M
2

2/5

0

millennialexplorer

They did serve good food before, but the standards are not being maintained consistently.

A
5

2/5

0

ajlalwani

Standards have dropped drastically since they opened in Wijayrama Mw

F
1

2/5

0

Food Colombo

What a disappointment. The first time I tried this place and definitely the last. I ordered a falafel wrap with extra mushrooms and guacamole home delivery. The wrap was not only completely bland and dry, it contained 2 tiny shreds of lettuce and 2 microscopic cubes of tomatoes. What was supposed to be a yogurt dip was basically non-existent. The extras I had ordered came in the tiniest containers I have ever seen, one teaspoon of guacamole and mushrooms. I have actually never encountered such stinginess in any Sri Lankan restaurant before!

R
1

2/5

0

reg

Over rated….

See 15 Comments