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Article about the state of customer service and after sales service in this country

I would like to see an article about the state of customer service in this country by one of the YAMU authors.

I had terrible experiences with almost all big consumer electronics companies in the country. The trouble one has to go through to get proper after sales service is horrible.

I ask one of the authors to kindly consider this. Maybe you must have gone through the same horrible experience. An article outlining the available actions one could take when they receive unsatisfactory customer / after sales service would be really beneficial.

Thank you very much!


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indi YAMU STAFF

My personal experiences have generally been quite bad, especially with Softlogic. I really don't know what to do about that. In my case, getting some ACs installed and repaired took literally hundreds of calls to dozens of people, including directors of the company, and still nothing really got done properly.

In hindsight I wish we'd gone for a smaller reseller where you could contact someone that took responsibility. But as to the bigger problem, I really don't know what you can do besides taking your business somewhere else.

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Malinthe YAMU STAFF

You might be able to contact the Consumer Affairs Authority to get help with issues regarding service: http://www.caa.gov.lk/web/index.php?option=com_content&view=article&id=114&Itemid=108&lang=en

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