Good Service At Arabian Knights #niyamai.

We recently wrote about bad service at Glasse. Now we’d like to write about good service at Marine Drive’s Arabian Knights. Arabian Knights is generally cool, we went there when they first opened and the Syrian chef gave us a heart-shaped falafel.

Most places, however, are nice when they open (and the owner is around). It’s harder to maintain good service day in, day out.

This time we pulled over to park when someone came out with a menu, smiling, and said we could just order from the car. He was nice, helpful, and hung around without just staring at us. This may seem normal, but in Sri Lanka you can’t take basic service courtesy for granted.

But that’s not what we’re writing about here. As he brought out the order, Suresh (we found out his name later) checked whether the two identical looking shawarmas were labeled (so we could tell them apart). Noticing that they weren’t, he went back inside to label them.

It’s a little thing and ultimately not necessary, but it just shows that he was putting himself in the customers shoes and thinking of things from our perspective, not just moving a bag from point A to point B.

Besides giving him a good tip, we’ve contacted Arabian Knights via Twitter (which we think the owners check). All we know is that his name is Suresh, but we just wanted to say that good deeds don’t go unnoticed.

As much as highlighting bad service can hopefully change the service culture around Sri Lanka, we think that giving props to the good will help as well. If you have any good (or bad) service experiences email us at indi@yamu.lk or tweet at us or something (@yamulk). We’ll set up something more structured soon.

Share on facebook
Share on twitter
Share on whatsapp

Highlights.

Latest.

KAMU.

Ramada High Tea buffet – 2023

High Teas are quite the “Fash-un” these days, and we are stepping into a trendy

Kamu

Street Burger Hitting It Off With The Festive Menu!

By Shamrina Carim Christmas has gotten merrier with their mouth watering Festive menu this December

Highlights Kamu

Indulge your cravings at Indulge Desserts. Co

By RR Everyone’s favourite spot for a well-deserved chocolate overdose has opened their doors in

Kamu

Trying Scope Kitchen’s new menu – Dec 2022

By Hashini Pathirana Scope Cinemas, ever since their launch as Sri Lanka’s first multi-sensory luxury

Kamu

Cinnamon Lakeside’s delicious High Tea spread- 2022

Cinnamon Lakeside has made an exotic appearance at the main lounge, serving a range of

Kamu

Cooking with the Silvermill Coconut Culinary Range

As a Sri Lankan, can you imagine cooking without coconut? It is a universally accepted

Highlights Kamu

Trending.

Hilton Colombo Goes ‘Coconuts’

Unique Coconut infused dishes at Café Kai Colombo, Sri Lanka – 23 January 2023 - Café

Trending

Emperor’s Wok Celebrates Chinese New Year With Auspicious Cantonese Dishes

Hilton Colombo’s Chinese restaurant will offer a Reunion set menu, in addition to À la

Trending

Uber’s 2022 Cravings report reveals Sri Lanka’s love and hate relationship with onions

Uber looked at how you ordered on UberEats last year and discovered Sri Lanka’s love

Trending

Courtyard By Marriott Debuts In Sri Lanka With The Opening Of Courtyard By Marriott Colombo

Courtyard by Marriott, part of Marriott Bonvoy’s extraordinary portfolio of 30 brands, today announced the

Trending

What you missed at the Fairway Street Food Festival

By Hashini Pathirana Renowned to be known as one of the finest City hotels in

Highlights Trending

Yamu Guide.

7 Places to Hike in 2023

Have you ever thought of arranging a travel bucket list to climb a mountain this

Highlights Yamu Guide

Yamu’s Top Restaurant Picks for 2023

New Year, New Reviews? Say “hell yeah”! We have sorted out a few restaurants that

Highlights Yamu Guide

7 movies to look forward to in 2023

With the passing of another year, brings us a set of new movies to cherish

Highlights Yamu Guide

Gym Round Up 2023

By RR This one's for all of you who’ve had that exact same new year

Highlights Yamu Guide

7 New Year’s Eve Parties in Colombo (2022)

By RR That’s another year down and boy, what a year it’s been.  It’s time

Highlights Yamu Guide

5 Places to buy Christmas Decorations

By Hashini Pathirana In the spirit of Christmas, the most wonderful time of the year,

Yamu Guide