Apparently Gerard's sister works at the restaurant and interacts with the customers. I'm not sure if it was because we arrived in a Tuk Tuk or that we were foreigners, but she passed by our table about 10 times and never stopped to even say hello. But then 2 couples walked in and sat right next to our table and she immediately approached their table and engaged them in conversation, welcomed them and made sure they were comfortable. That's tacky and unprofessional. Her actions alone make me contemplate going back. Especially considering the amount of money I paid for dinner, drinks, desserts and coffee. The other staff members are great. But as a member of management, she is a poor example of customer relations and a poor reflection of that restaurant.
Gerard Mendis Chocolatier 7 years ago