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4/5

Kapruka Global Shop

302 Galle Road, Colombo 4


Kapruka’s global shop connects you to all the giant US merchants like Amazon, eBay, Wal-Mart, Best Buy, and others. They take a 5% commission for having it shipped down to Sri Lanka and mailed to your door. Of course you still have to pay for the shipping and clearance from Customs. What Kapruka offers is an easy and convenient way to shop online.



Kapruka global shop connects Sri Lankans to giant US merchants like Amazon, eBay, Wal-Mart, Best Buy, and others. They take a 5% commission for having it shipped down to Sri Lanka and mailed to your door - of course you still have to pay for the shipping and clearance from customs. What Kapruka offers is an easy and convenient way to shop online.

Honestly, its the strangest thing ever - a physical shop in Sri Lanka that enables anyone here to buy anything from US? At first it seems counter-intuitive - why would you pay someone else to get something from Amazon or eBay? But when you think about it, this makes sense.

The biggest problems we face with buying stuff from US is shipping and paying the customs duties - these guys take care of all of that. Their shipping charges are also quite cheap – starting at a few dollars per pound, or $15 fixed sea freight, regardless of size and weight.

Kapruka enables you to get almost anything available in the US market (as long as it's legal to ship to Sri Lanka), including items that US retailers don’t offer international shipping on. They also include the US warranty, and offer to return to the seller in the event of a problem.

Real time access to US markets means that Sri Lanka is finally catching up with the online shopping trend - this is great news for anyone who's been praying for some technological progress. And a 5% commission sounds quite reasonable.

The only thing you should be aware of is that while Kapruka tends to have your things shipped quickly, Sri Lanka Customs will still take their own time to process shipments and this can cause delays. Having said that, this is still a cheaper and quicker alternative from getting it down yourself, plus they provide a guarantee.

A small heads up - make sure your products are compatible with local standards before buying (US TV's are usually NTSC, and domestic electrical devices in particular, tend to run on 110v) and check their Facebook Page for special deals.

TIP

If you have no time to visit their store, you can use their <a href="http://www.lanka.info/globalshop/price_check.jsp">Online Price Checker</a> for a quote.

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User Reviews
G

1/5

geraldine123

The worst customer service ever, ordered a gift to be delivered two days ago, money taken off the account immediately, the goods have still not been delivered. Apparently they couldn't fine the address. The guy who rang me said that he is close to the address and still cant find the house. When I checked the number he called from its a no in Bambalapitiya, such liars. These people should not be allowed to do this to people. I will lodge a complaint with Consumer affairs. Please do not use this service. They are cheaters,

E

1/5

Engekiman

Ordered a cat tree through Kapruka last year, but received it with no screws, so unable to put together. Still after 6 months waiting for customer service to send me the screws. Kapruka has no idea how to ship items, as the box received had a huge hole. Avoid this company like the plague, they have to be the worst company in SRI LANKA!!!!!

M

5/5

meshechyawan

I am extremely happy about there service….I ordered a nexus 7 refurbished tablet in July 2014 but due to some issue with the supplier it was delayed and took like 3 weeks for the delivery but due to some urgent matter they agreed to refund me since I needed it in 3 weeks……but they brought it in 2 weeks from another supplier and instead of the refurbished item I got a sealed pack for the same price(21k) ……it was an excellent deal for me……

G

1/5

geraldine123

The worst customer service ever, ordered a gift to be delivered two days ago, money taken off the account immediately, the goods have still not been delivered. Apparently they couldn't fine the address. The guy who rang me said that he is close to the address and still cant find the house. When I checked the number he called from its a no in Bambalapitiya, such liars. These people should not be allowed to do this to people. I will lodge a complaint with Consumer affairs. Please do not use this service. They are cheaters,

E

1/5

Engekiman

Ordered a cat tree through Kapruka last year, but received it with no screws, so unable to put together. Still after 6 months waiting for customer service to send me the screws. Kapruka has no idea how to ship items, as the box received had a huge hole. Avoid this company like the plague, they have to be the worst company in SRI LANKA!!!!!

M

5/5

meshechyawan

I am extremely happy about there service….I ordered a nexus 7 refurbished tablet in July 2014 but due to some issue with the supplier it was delayed and took like 3 weeks for the delivery but due to some urgent matter they agreed to refund me since I needed it in 3 weeks……but they brought it in 2 weeks from another supplier and instead of the refurbished item I got a sealed pack for the same price(21k) ……it was an excellent deal for me……

T

1/5

ThulanaFdo

WORST SERVICE EVER!

Order a Seiko watch on 27th of May and they have mentioned in their so called item page that it has been delivered to SL on 10th June and it's with the customs. And im calling them from last friday and they are clueless about the item. I called 4 service agents and 4 of them are telling 4 different stories. I'm gonna go there are blast them and even Im willing to go to police since this is a total scam. F*ck off Kapruka!!! I hope soon you will be get ban

K

1/5

Kushan_

DO NOT BUY FROM THEM

I ordered a PC casing in September via sea shipping. I was told somewhere in November that my order has been misplaced, and finally after a lot of yelling go my item in January.

Would not recommend.

N

4/5

NIBMRatchet

Items I ordered came on time and in good condition. Biggest plus point is the fact that I don’t have to waste my time at Customs; filling out form after form and answering to stupid question. I’ve read bad comments about KGS and was worried. However, KGS delivered perfectly for me. They may have listened to our comments after all. Staff was fine but could do with some friendly smiles though. But the person who helped me to order was very friendly.

D

1/5

dreezone

Really disappointed with the service and ethical behavior of Kapruka, The customer care is trained to lie to the people. I ordered a Nexus 5 on 2nd November 2013 and its been almost 8 weeks and phone is still not here. According to them AirFreight takes 3 weeks from US to Colombo. Thats freaking insane. When you call in the beginning of the week they say its in the customs and the item will be there by Friday. When called on Friday they tell the item is on the way. The customer care people tell whatever lies that comes to their mind. Its understandable if the item gets delays for some valid reason. They shout tell the damn truth. They do not have any accountability on what they say. I am so disappointed that I used Kapruka to buy something. I will never use their service again and will never recommend anyone to use it either.

K

1/5

Kasunsv

DONT EVER THINK OF BUYING THROUGH THERE GLOBAL SHOP………………………………… Most Inefficient…Irresponsible Service…
I placed an order on Black friday 29th for microsoft Surface Tablet with FULL online payment…the deal was active for two whole days…thereafter same deal was on Bestbuy and Ebay……even though repeated emails, calls , reminders….mere first attempt for placing the order was 2 and 1/2 days afterward on 2nd dec (today)12 noon… ……………………………………………….This is the ultimate reply I got after 3 days - today evening………………………………………………………. The following item(s) in your Kapruka order (VEXT733927F1) had been out of stock for 2 weeks. We are issuing you a refund for these items and their shipping charges. You will see this refund back in your PAYPAL account within the next 48 hours under the name Kapruka.com.

Refunded Items
------------------

full refund US$ 254.86

Refund Amount: US$ 254.86

The remainder of your order has been shipped out to you on *
We are dedicated to provide you with excellent customer service. If you have any questions or concerns please contact one of our office locations. ……………………………………………………………………….funny thing is its been out of stock for '2 WEEKS'…!!!! and "DEDICATED TO PROVIDE EXCELLENT CUSTOMER SERVICE" ultimately I lost the deal…my time and money due to currency conversion…!!!!

V

5/5

virajt

I just got my iPhone 5S thanks to Kapruka, its beautiful and its Gold. I have no words to say. Actually I have waited about a month but finally its with me. Its less than 2 months from the day Apple has released it.

I contacted several merchants before came to Kapruka but with the price I got surprised. It was less than 15-20K. I had no other thought. I ordered it in October. I used Kapruka service may be 1 or 2 times before but never used the Global service before. But from now on I don't think that I have to go to any freight forwarders in USA to get stuff.

I had some issues with the delay and spoke to Kapruka several times but if you have order anything from outside Sri Lanka you know how things get messed up and how long will it take. Same with Kapruka. They also need to go-though all the troubles. But at least we can trust because its a Sri Lankan company.

There was long delay but since I have ordered stuff from USA before I know how things get messed up and as an iOS developer I know how things are happening in Apple side. If you have noticed you still can't order iPhone 5S Unlocked version online but 5C. Also recently Apple change its shipping policy and now they don't even ship to any freight forwarders in USA. Sad but we have Kapruka. :)

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