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3/5

Odel (Kohuwela)

No 135, Dutugemunu Street, Kohuwala


Unlike their flagship store at Alexandra Place, this outlet is not a tourist hotspot and you don't have to queue up for a vacant changing room because it is rarely (if ever) crowded. The products at Kohuwala are slightly more affordable for the average shopper. You can buy a summer dress for around Rs 2500.



The Good

Unlike their flagship store at Alexandra Place, this outlet is not a tourist hotspot and you don't have to queue up for a vacant changing room because it is rarely (if ever) crowded. The products at Kohuwala are slightly more affordable for the average shopper. You can buy a summer dress for around Rs 2500.

The men’s section is usually deserted but there is a decent collection for such a small space - shirts, cufflinks, ties, sunglasses, and if you feel like awakening your inner Indiana Jones, they also have a surprising variety of fedoras and leather cowboy hats with tassels.

There is a homeware section where you can find lamps, linen, kitchenware etc. Music is played at a reasonable volume, not the ecstasy-rave throbbing decibel level they insist on playing at their flagship store. You can actually hear yourself think here .

The Not So Good

There are women's accessories which (apart from a very steep increase in price) are difficult to distinguish from those I’ve seen at Bangkok, Beijing or Bughis Junction street markets, but this is true of all Odel outlets.

Creepy customer service finishing school seems to be the Backstage accessories section . There is a distinction to be made between shadowing and hovering. Shadowing is when a staff member is literally right behind you and if you would be so bold as to take a step backward , there is a good chance you will step on their feet. Hovering is more subtle, where they watch your every move from a distance under the mistaken impression that they are being discreet.

The Kohuwala branch staff are better than most, and they rarely shadow, although they do hover sometimes. I really don't understand why this behaviour is necessary at Odel, which has plenty of security features - guards, detectors etc. Hovering aside, the staff here are courteous, polite and helpful , though a little timid so you might have to prod them for some help.

The Fragrance Fortress

There is a compact shiny glass fortress for Exclusive Lines perfumes. I am not a fan of items locked behind glass display cases , where you have to point out which one you want like a kid at a sweetshop, it is just plain condescending to customers. But I do like Marjoree. She's a veteran perfume vendor, and she knows what she's doing. If you want something floral, young, sexy, masculine, subtle or even if you don't know what you want (and have at least Rs 6000 to spare) - she will help you out.

Address

No 135, Dutugemunu Street, Kohuwala

Contacts

E-Mail Website

Report Inaccuracy

Open until 08:00 PM

Ratings Breakdown

Overall Rating
3
Quality Rating
3
Service Rating
3
Ambience Rating
3

Similar Places

User Reviews
R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

R
1

1/5

0

Ruks87

So disappointed about ODEL. Bought very expensive items from you last week only to found out that you guys have advertised the wrong pricing on a guess bag I have already paid on your official site. Instead of price matching or at least giving me a discount, Christina made me pay another LKR18000. Now one of the LKR 13000 shoes I bought size 5 was too tight. Due to Covid-19 I offered to pay for extra delivery fees to send out a new pair in size 6 (one size up) and to get it swapped with the smaller size. But Christina simply refused it saying they cannot do it due to their policy. So, I sent my cousin to ward place store today - 15.07.2020 to get the sizes exchanged as advised by Christina with all the documents he needed. I told Christina to make sure it is all ready to be exchanged as soon as possible. Due to the risk of COVI-19 my cousin's safety is my top responsibility. Christina confirmed me it is already at the counter to exchange. After the in written confirmation from her that it is all ready to picked up, I sent my cousin there. But when my cousin went there, the staff said a complete opposite story. They said he gas to go to Galle face store and come back with a voucher. also said Christina never does her job properly and so on. What is this??? Why are you playing with customers like us? I spent about$500 last week and is this how you treat us? I need a solution ASAP. I am spreading my word of disappointment to everyone i know. Worst customer service ever!!!! STAY AWAY FROM THIS PLACE…

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