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3/5

Wasi.lk

15, 1st floor, YMBA Building, Borella, Colombo 08


Wasi.lk has quite a few established online stores to contend with, but they have a simple and easy site, and efficient, dedicated service on their side. We do hope they can extend their products a bit more though.



Sri Lanka's online market is expanding at breakneck speed and everyone's jumping on the bandwagon – which is great for customers, obviously. You have the somewhat established stalwarts like kapruka and anything.lk, and then the relatively newer online stores like takas.lk and now wasi.lk.

wasi

Site & Products

Wasi set up just under a year ago and is trying to get a foothold in the market by offering discounted price on a variety of products, including consumer electronics, branded watches, sports supplements, house-hold goods and vouchers. All their products apparently hold warranties by their respective authorized agents in the island, which is a huge comfort for people wary of vague return policies and defective products.

The site itself is thankfully clutter-free and easy to manoeuvre. Finding what you want is straightforward as there are plenty of categories and sub-categories. You can also filter by price and brand for even greater specificity. We feel that maybe a little bit of streamlining would be a good idea though.

wasi2

Spreading themselves so thin category-wise means that there’s more width than depth. For example, they have stuff like vouchers for facials, sports supplements, washing machines, blenders and iPads a couple of clicks away from each other. However, they don’t have basic accessories like computer speakers or portable power banks. Maybe expanding the personal electronics and accessories section (chargers, speakers, earphones etc are always quick sellers), as well as the vouchers section (which only has cutting salon stuff at the moment) would be help.

The prices are good, on par with most other places that offer discounts and deals, and definitely cheaper than a conventional shop.

Payment & Delivery

They offer a three-pronged payment system – either online via credit/debit card through a Seylan Bank gateway, or via Dialog E-Z Cash. Alternatively, direct bank transfers or cash payments are possibly either at their office or on delivery. Cash on delivery purchases are an extra Rs. 150 but are worth it for the extra convenience.

Delivery is generally free within Colombo 1-15, and all-island delivery is available at a slight premium (you’ll have to check as you order, the price is variable to location). They also deliver within one day if you order before 2pm, which is pretty commendable. If you’re in the Borella area you could just visit their office and pay/pick up your order the next day too.

The initial ordering set-up is a fairly painless (albeit 7 step) process, as you have to create an account and enter your billing address etc. Once that’s done, ordering is really very quick.

Service

We’re not sure how big their staff is but their service is quick and efficient. Within milliseconds of making our order (on a Friday), a confirmation email arrived. Within minutes, a service representative called me up to confirm the address directions and a convenient time. I told him I’d be okay with Monday, since I’d be gone over the weekend and he said he’d send it by today in that case. So we have to give them top points for their underpromise-overdeliver attitude.

We did some snooping on their reviews and facebook site and noticed that clearly the good service is an established thing - lots of positive feedback!

Conclusion

Wasi.lk has quite a few established online stores to contend with, but they have a simple and easy site, and efficient, dedicated service on their side. We do hope they can extend their products a bit more though.

Address

15, 1st floor, YMBA Building, Borella, Colombo 08

Contacts

E-Mail Facebook Website

Report Inaccuracy

Similar Places

User Reviews
I
1

1/5

0

Indikman

Why you should never buy from Wasi.lk

I purchased an iPhone which turned out to be with faulty hardware. I have returned the device for the warranty claim. Now it has been over two months and I still haven't received a comfortable response from them.
They are not proactive in providing updates on the claim unless you ask them continuously. Their no 1 priority is never the customer.

I used to buy from them due to their good sales approach and fast delivery, and this was one of my recommendations for electronic products. Now that I have lost my money as well as the product (it may receive one day hopefully but not the 100% product that I bought), this will be my last purchase. Think twice when buying electronics, specially Apple products.

R
1

1/5

1

Ragul JB

I have been scammed.

I purchased a S8 from them and paid additional amount for the warranty. My phone display seems faulty after some months.
The wasi.lk does not take any responsibility for you warranty. They asked me to contact a third party seller. I though they are the direct sellers.

The third party seller says that the warranty does not includes the display and battery, which condition is not mentioned anywhere.

I tried to contact samsung service center. I have been sold a phone which is from Dubai, not even registered for sir Lanka, so I can't claim warranty from Samsung also well. Is it even legal to sell a phone without registering with TRCSL?

I have been totalled scammed by Wasi and the seller. I paid a lot of money for this.

S
1

5/5

0

Shonz

Ordered a Philips juice maker and wanted it delivered the same day, even though they dont offer this service, Julian at Wasi.lk was able to accompany my request.

Great service and a suggestion to please add more items like flowers, cakes, etc.

I
1

1/5

0

Indikman

Why you should never buy from Wasi.lk

I purchased an iPhone which turned out to be with faulty hardware. I have returned the device for the warranty claim. Now it has been over two months and I still haven't received a comfortable response from them.
They are not proactive in providing updates on the claim unless you ask them continuously. Their no 1 priority is never the customer.

I used to buy from them due to their good sales approach and fast delivery, and this was one of my recommendations for electronic products. Now that I have lost my money as well as the product (it may receive one day hopefully but not the 100% product that I bought), this will be my last purchase. Think twice when buying electronics, specially Apple products.

R
1

1/5

1

Ragul JB

I have been scammed.

I purchased a S8 from them and paid additional amount for the warranty. My phone display seems faulty after some months.
The wasi.lk does not take any responsibility for you warranty. They asked me to contact a third party seller. I though they are the direct sellers.

The third party seller says that the warranty does not includes the display and battery, which condition is not mentioned anywhere.

I tried to contact samsung service center. I have been sold a phone which is from Dubai, not even registered for sir Lanka, so I can't claim warranty from Samsung also well. Is it even legal to sell a phone without registering with TRCSL?

I have been totalled scammed by Wasi and the seller. I paid a lot of money for this.

S
1

5/5

0

Shonz

Ordered a Philips juice maker and wanted it delivered the same day, even though they dont offer this service, Julian at Wasi.lk was able to accompany my request.

Great service and a suggestion to please add more items like flowers, cakes, etc.

S
1

5/5

0

shihana

delivery of my hairdryer,fan,magic bullet & pureit was all done on the same day. great prices too. if they can add more products it would be even more excellent!

See 13 Comments